Return Policy
puetzgolf.com and the four "brick and mortar" Puetz Golf Superstores offer a 30-day return or exchange on most products purchased via this site. If, for any reason, the customer is not satisfied with the product, they may return it to the fulfilling store (the “seller”) for a full refund if:
•The seller has been contacted by the customer and the returned product, once received by the seller, is deemed new and unused and all accessories are included;
•The returned product is accompanied by either of the following:
1) a copy of the packing slip provided in the shipping carton with the original purchase, or 2) a copy of the online receipt which is available to the customer at the time of purchase or is available online by clicking on my puetzgolf account and choosing View my Puetz Golf Orders; and
•The original packaging/components are included with the product(s).
The following products can NOT be returned:
•Used Merchandise;
•Special or Custom orders;
•Videos, DVDs or Software that have been opened; or
•Items not purchased at Golf Headquarters.com.
Returns must be received by the seller within 30 days of the original shipping date of the product to the customer. Exceptions may apply for certain seasons.
The customer is responsible for all return freight charges. No C.O.D. returns will be accepted. Credit for original shipping charges may be issued if the product was damaged, defective, or if the incorrect item was shipped. In some instances, a call tag may be issued.
Refunds will be credited to the original purchasing credit card account number. For a customer to secure a refund equivalent to his or her initial purchase price plus refundable shipping costs and applicable taxes, the seller must request that refund from puetzgolf.com. Please allow up to 40 days after the customer makes a request to the seller for a refund for the credit to appear on the original credit card account statement. puetzgolf.com will send the customer a confirmation of their refund via email within 72 hours of its receipt of the refund request from the seller. If the customer does not receive a confirmation email for the refund or the credit has not appeared on the customer’s statement within the 40 day time period, the customer should contact the seller to confirm the refund was created.
Any product returned by a customer without authorization from the seller will be refused and returned to the customer at their expense.
How to Return Product
The customer must contact the puetzgolf.com or the Puetz Golf Superstore where they made their original purchase.
Using UPS, FedEx, or insured parcel post (to enable tracking) when returning product to the seller is highly recommended! Product may also be returned in person to any Puetz Golf retail store.
Credits Issued
Qualifying returns will be refunded for the amount paid for the product, including any sales tax, if applicable. The customer is responsible for the original freight charges and any return freight charges. Credit for original shipping charges may be issued for defective, damaged or incorrect items being shipped. Shipping charges for an order re-shipped by a seller may also be paid by the seller if the product or products are defective, damaged, or if incorrect items were initially shipped. The seller must make those determinations. Credit will be processed within 3 business days from the date the seller creates a refund (notifies puetzgolf.com to issue credit) and will be credited to the original purchasing credit card account number. Please allow up to 40 days after the seller requests a refund for the credit to appear on the original credit card account statement. If any item is deemed ineligible for a credit or refund, the customer will be contacted by the seller who has the right to make that determination.