Damaged Merchandise and Shortages

Damaged Items
If any shipping carton appears to be damaged upon delivery the customer must make notations of the damage when signing and, if any product is found to be damaged once the carton is open, the customer must contact the puetzgolf.com immediately. If the shipment is left at destination without obtaining a signature and visible damage to any carton is evident, the customer must contact the puetzgolf.com immediately if any product is found damaged once the carton is opened. In either instance, the customer must save the damaged shipping carton(s).   All claims for damaged goods resulting from damaged shipping cartons or improper carrier handling must be made with the carrier within 10 days of the invoice date. Contact the puetzgolf.comimmediately to avoid loss of rights to file a claim with the carrier.

Shortages
Some orders may ship in multiple cartons and may arrive on different days. Please verify all boxes that are supposed to be received on any given delivery are actually received. (Please note that all claims for shortages must be made with the carrier within 10 days of the invoice date). Please contact the puetzgolf.com to resolve the issue of all shortages resulting from either incomplete deliveries or shortages within the box (please check the packing slip to verify the items on the packing slip match the items in the total shipment received).